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Search our knowledgebase or raise a bitB Support request. Note: Access is provided free until bitB v1 is released. At that time a support contract is required to access the Service Desk.
View bitB Documentation Here.
Frequently Asked Questions
We’ve compiled a list of answers to common questions.
- What can I do with bitB v2?
bitB v2 has the ability to dynamically map your network into Physical, vPhysical and Logical topology maps.
- What manufacturers are supported by bitB v2?
bitB v2 supports Cisco, Arista and F5. We continue to add new manufactures based on user requests.
- Is there a cost for Service Desk support?
The first year of Service Desk Support is included with the purchase of bitB Perpetual license or a bitB Annual Subscription.
- What kind of request can I submit with the Service Desk?
You can search the bitB knowledgebase, submit technical support requests, licensing and billing questions, product trial questions and other questions or you can report a bug, suggest a new feature or suggest improvements.
- I placed an order for the Beta version of bitB but I did not receive the confirmation email with the download link and license.
This can happen when your email system blocks the email as SPAM. First, check your junk or SPAM folder. Second, email firstname.lastname@example.org to get the confirmation email sent to a new email address. Send the email from the same email address you registered when you ordered bitB. Enter the following for the subject line – Beta version of bitB – Confirmation not received – new_email_address. We will send the email confirmation to the new email address.
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